OUR POLICIES
Privacy Policy
We only ask for and store the minimal personal information we need in order to provide an excellent service. This includes your email address, name and location.
We take your privacy and security very seriously. We will never pass any of your details on to third parties for any purpose, except when we are required to by law enforcement agencies.
RuWebHost does not store credit card information. We use third-party payment processors who provide us with a token. If you remove a card from your account, we remove the card from the third party provider, and destroy any records of the token.
On rare occasions, it is necessary to send out strictly service-related announcements. We may also notify you of special offers and updates to our services in our newsletter, and send greetings on special occasions. You can adjust your communication preferences in the My Profile section of your RuWebHost/client Area
We use cookies on our websites to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyses and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services.
This website contains links to external sites. Please be aware that we are not responsible for the content of external sites.
If you have any further questions or concerns please contact us.
Money-Back Policy
The cancellation request is submitted in the first 30 days after a Shared Web Hosting product or service becomes active.
The cancellation request is not eligible for a full refund when
Eligible for Refund
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- Hosting accounts purchased without free DOMAIN Name
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- Domains which are ordered but not registered yet
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- Hosting Accounts order which are not active yet.
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- First 30 days is the time for refund if there is such case like 3 above
Not Eligible for Refund
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- Hosting accounts purchased with Free DOMAIN Name at the time of order. ( Because domains are expensive and we offer Unlimited server along with them at the time of purchase )
- Domains which are activated already for a year.
- Client who used PROMO CODE / OFFER to avail any services
- First 30 days is the time for refund if there is no such case like 3 above
Cancellations and Refunds
The act of discontinuing a Service or a Product provided by RuWebHost is defined as an act of Cancellation. The customer agrees that a Cancellation request can be submitted anytime upon submitting the request via the Client Dashboard or by opening a ticket in our Billing Department.
During the process of canceling a Product or a Service, RuWebHost will attempt to resolve the reason for the Cancellation request if such is provided and act in the best interest of the client. In case the Product or Service is no longer suitable for the customer, RuWebHost will act in compliance with our Terms of Service policy.
General Terms of Service
The following Terms of Services, together with any Additional Terms and Policies (collectively “ToS”, ”Terms”, “Agreement”), form the entire legal agreement between you and RuWebHost Ltd in relation to your use of our website (https://RuWebHost.pk, all its subdomains, additional top-level domains, and mobile apps) and any products, services, and information provided by RuWebHost (“we”,”us”,”our”).
Prior to purchasing a service from us, you need to ensure and declare that you have read, understood and agreed to our Terms of Service (Terms of Use) by checking the corresponding required checkbox. The following list contains our Additional Terms and Policies attached and considered collectively with this General Terms of Service agreement.
- Service agreement.
- Website terms of use resources.
- Utilization agreement third party services.
- Extra service terms of services.
- Domen registration turns of service.
- Copyright and DMCA terms.
- Cancellation and refund.
- Promotions.
- Cookies policy.
- Privacy policy.
This Agreement supersedes and replaces any other agreements with respect to the subject matter hereof. All such other agreements will have no further force or effect.
Prohibited Clients (Countries, Regions, Entities, and Individuals)
Service purchases, client account creation, support service, affiliate service, chat services are not provided to prohibited clients. Such clients are defined as an entity related to some countries, regions, or individuals that are prohibited by certain governments and their trade, law or economic sanctions.
Unless otherwise provided with explicit written permission, RuWebHost also does not register and prohibits the use of any of our services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any Sanctioned Country/Region.
Service Level Agreement
The following Service Level Agreement (also called ToS or simply Agreement) apply to all services provided by RuWebHost to customers (clients, users). With the purchase of every Web Hosting or Additional service offered by RuWebHost you specifically agree to these Terms of Service.
Account Eligibility
All services provided by RuWebHost are intended for users over eighteen (18) years old. By purchasing a service from us you declare you are eighteen (18) years old or older, otherwise it is considered as unauthorized use and is a violation against our Terms.
If our services are used on behalf of another party, you represent and warrant that you have the authorization to bind the party to our TOS. If we determine that you do not have the legal authority to represent the party you will be held liable according to our TOS.
You agree and warrant you will provide accurate, current and complete information (including name (company name), address, phone number, email address, and billing information) required on the order form during the service purchase.
Acceptable Use Policy
You acknowledge and agree that RuWebHost services may only be used for lawful purposes. You need to ensure compliance with applicable laws, rules, and regulations of your use of our services. We reserve our right to disable any materials violating our Terms.
The following types of content are considered as prohibited and you shall not use RuWebHost services to store or publish such (including links to third-party services):
Following types of activities are considered as prohibited and you shall not use RuWebHost services for such purposes (including links to third-party services):
Acceptable Use Policy
Your personal information collected during the registration process will be used for your account creation and will be considered as ownership details for all service under the account. You agree and authorize us to use and provide your personal information to third parties to ensure compliance and validate your billing information in order to finalize your order.
All orders submitted at RuWebHost are subject to Security Scans. If an order triggers any of our security rules it will be manually revised by our Order Verification team, the invoice will be canceled and no payment will be applied. In such a case, you will be notified by an email and we may ask for additional information in order to activate the requested service. We are not obligated to provide service nor additional information for the reason of failure to pass our verification process.
After successful payment, the service subject of your order is considered active. RuWebHost provides instant account activation for services promoted as such. Services, such as, but not limited to Virtual Private Servers and Dedicated Servers, that require manual interaction and/or custom setup will be handled in a timely manner. Service is considered available only after you receive written confirmation sent from RuWebHost
Fair Usage Policy ( FUP )
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- The Shared Hosting Services comprise the provision of web space on our
servers to enable you to upload pages and files for the purpose of
publishing websites.
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- The Shared Hosting Services allow you ‘unlimited’ server space for normal routine “non-file-distribution” web usage. For websites that allow downloading of video, audio or other files we reserve the right to impose bandwidth limit of two hundred and fifty (250) gigabytes per calendar month.
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- Non-file-distribution usage will remain unaffected by any limit imposed
on downloading of video, audio or other files.
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- In your use of the Shared Hosting Services (other than where you are using your own virtual private server), you may not:
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- Use more than 10% of our platform’s processing capacity. There are
numerous activities that could cause such problems, including (but not
limited to) CGI scripts and intensive FTP, PHP or HTTP operations
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- Run stand-alone, unattended server-side processes or any daemons;
including (but not limited to) IRCd
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- Run any type of web spider or indexer
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- run any software that interfaces with an Internet Relay Chat network
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- run any bit torrent application, tracker, or client. You may link to
legal torrent files off-site, but may not host or store them on our
servers
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- participate in any file-sharing/peer-to-peer activities
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- run entries or other scheduled tasks other than by configuring them
through our control panel
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- give away web space under a domain (including Resellers giving away free
websites)
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- operate a proxy website or service
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- as a remote file host for other websites
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- operate
self-hosted file sync or similar “cloud storage” based services
including (but not limited to) Own Cloud, Pydio and Sparkle share.
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- You must not use the Hosting Services as an offsite backup facility.
Therefore, all files uploaded to our servers as part of your usage of the
Hosting Services must be visible and accessible to the outside world
(web-visible) unless they are needed to operate the website of which they
form part; We reserve the right to delete files or directories that are
not web-visible without giving notice to you.
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- All pages of website stored on our servers as part of the Hosting
Services will be available to search engines unless you take action to
prevent this. If you wish to optimize your web pages for search engines
you agree to use coding and techniques which comply fully with the
guidelines issued by Google, Bing, Yahoo and other large search engines.
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- MySQL Databases are limited to 1024 megabytes in size, when they reach
this size we will notify you.
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- If you are a Reseller and deactivate a resold web hosting account we will
delete it after 50 days.
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- You may use the Hosting Services only for lawful purposes. You may not
use the Hosting Services:
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- in any way that breaches any applicable local, national or international
law or regulation
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- in any way that is unlawful or fraudulent, or has any unlawful or
fraudulent purpose or effect
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- for the purpose of harming or attempting to harm minors in any way
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- to send, knowingly receive, upload, download, use or re-use any material
which does not comply with our content standards (see below)
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- to transmit, or procure the sending of, any unsolicited or unauthorized
advertising or promotional material or any other form of similar
solicitation (also known as SPAM – see below)
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- To knowingly transmit any data, send or upload any material that contains
viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware,
adware or any other harmful programs or similar computer code designed
to adversely affect the operation of any computer software or hardware
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- These content standards apply to any and all material that you allow to
be hosted through the Hosting Services and to any interactive services
associated with it.
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- You must comply with the spirit of the following standards. The standards
apply to each part of any Material as well as to its whole.
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- be accurate (where they state facts)
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- be genuinely held (where they state opinions)
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- comply with applicable law in the UK and in any country from which they
are posted
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- contain any material which is defamatory of any person
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- contain any material which is obscene, offensive, hateful or
inflammatory
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- contain any material that is pornographic
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- promote discrimination based on race, sex, religion, nationality,
disability, sexual orientation or age
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- infringe any copyright, database right or trade mark of any other person
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- be likely to deceive any person
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- be made in breach of any legal duty owed to a third party, such as a
contractual duty or a duty of confidence
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- promote any illegal activity
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- be threatening, abuse or invade another’s privacy, or cause annoyance,
inconvenience or needless anxiety
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- be likely to harass, upset, embarrass, alarm or annoy any other person
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- be used to impersonate any person, or to misrepresent your identity or
affiliation with any person
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- give the impression that they emanate from us, if this is not the case
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- advocate, promote or assist any unlawful act such as (by way of example
only) copyright infringement or computer misuse
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ZERO TOLERANCE SPAM POLICY
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- We take a zero tolerance stance against the sending of unsolicited email,
bulk emailing and spam. We may terminate the account of any user who send
out spam with or without notice
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- Websites advertised as spam may not be hosted on our servers. This
provision includes, but is not limited to, spam sent via fax, phone,
postal mail, email, instant messaging or newsgroups. Any user account
which results in our IP space being blacklisted will be immediately
suspended and/or terminated.
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- RuWebHost
reserves the right to require changes or disable as necessary any
website, account, database or component that does not comply with our
policy
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- RuWebHost
reserves the right to charge the holder of the account used to send any
unsolicited email, a clean-up fee or any charges incurred for blacklist
removal at our sole discretion
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- If the data will cross above 10GB which not
contains website files and contains ( backups, images , videos ) Fine
will be applicable according to Storage
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- re-sell or offer for the use of third parties any part of our Hosting
Services unless a specific Reseller product has been purchased,
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- not to access without authority, interfere with, damage or disrupt
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- any part of the Hosting Services
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- any equipment or network used to provide the Hosting Services
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- any software used in the provision of the Hosting Services
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- any equipment or network or software owned or used by any third party
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- If
you deactivate a resold Hosting Service for 50 consecutive days we will
automatically delete this Hosting Service.
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- You are responsible for the good housekeeping of your Reseller Service.
You agree to delete files and Hosting Services that are no longer
required
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SUSPENSION AND TERMINATION
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- We
will determine, in our discretion, whether there has been a breach of
this acceptable use policy through your use of the Hosting Services. When
a breach of this policy has occurred, we may take such action as we deem
appropriate.
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- Failure to comply with this acceptable use policy constitutes a material
breach of the our terms and conditions of sale upon which you are
permitted to use the Hosting Services, and may result in our taking all
or any of the following actions:
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- immediate, temporary or permanent withdrawal of your right to use the
Hosting Services
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- immediate, temporary or permanent removal of any Material (as defined in
paragraph 5.1) uploaded to our servers
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- issue of a warning to you
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- issue of legal proceedings against you for reimbursement of all costs on
an indemnity basis (including, but not limited to, reasonable
administrative and legal costs) resulting from the breach
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- further legal action against you
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- disclosure of such information to law enforcement authorities as we
reasonably feel is necessary
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CHANGES TO OUR ACCEPTABLE USE POLICY
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- We
may revise this acceptable use policy at any time by amending this page.
You are expected to check this page from time to time to take notice of
any changes we make, as they are legally binding on you.
Domain registration/renewal/transfer charges can be increased anytime.
We RuWebHost have all the rights to increase domain prices without any prior notice.
1 .com domain is free with all hosting packages. That free domain is only for 1st year and will be charged at the normal price separately on renewal.
.com domains can’t be renewed after the expiry date. If any client wishes to renew from us even after the expiry, the charges will be 8000 PKR.
Any domain tlds, registered/acquired at a discount can’t be transferred before 425 days. if you wish to transfer before these days to another registrar, then a transfer fee will be applied.
OTHER POLICIES
The Primary Domain of the BASIC Plan cannot be changed/updated.
Hosting packages will be removed from the server soon after the expiry date. We are only responsible for the clients’ data till the expiry date.
Hosting packages will be removed every 72 hours from the server if the primary domain of that package is not using RuWebHost name servers.
Hosting package renewal charges will remain the same every year. If any changes happen, we are bound to inform the client, almost 30 days before the renewal date of the hosting package.
Keeping in view of unlimited features, clients have a free hand to use the features as much as they want according to their hosting package limitations, but free domains (.de, .tk, .ga, .cf, etc) are not allowed to be hosted on the server.
If any policy is violated, we RuWebHost holds all the rights to suspend and charge the client for violation of policies.